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Process-oriented knowledge structuring

: Mertins, K.; Heisig, P.; Alwert, K.

Maurer, H.:
I-KNOW 2003, Third International Conference on Knowledge Management. Proceedings
Graz: Institute for Information Processing and Computer Supported New Media (IICM), 2003 (Journal of universal computer science Special Issue)
ISSN: 0948-6968
International Conference on Knowledge Management (I-KNOW) <3, 2003, Graz>
Konferenzbeitrag, Zeitschriftenaufsatz
Fraunhofer IPK ()

Within a business environment, where the fast and reliable access to knowledge is a key success factor, an efficient handling of the organizational knowledge is crucial. Therefore the need for methods and techniques, which allow to structure and maintain complex knowledge bases according to the requirements emerging from the daily work have a high priority. This article provides a business process oriented approach to structure organizational knowledge and information bases. The approach was developed within applied research in the industrial, service and administrative sector. Following this approach, three different types of knowledge structures and their visualization have been developed by the Fraunhofer IPK and are currently applied and tested in organizations. Beside the approach itself, these three types of knowledge structure and the cases of application shall be introduced here.