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Cooperative exception handling with hierarchical process models

: Faustmann, G.

Darses, F.; Zarate, P. ; Institut National de Recherche en Informatique et en Automatique -INRIA-, Le Chesnay:
COOP '98. Third International Conference on the Design of Cooperative Systems
Sophia Antipolis: INRIA, 1998
International Conference on the Design of Cooperative Systems (COOP> <3, 1998, Cannes>
Conference Paper
Fraunhofer ISST ()
adaptive workflow; exception handling; process model hierarchy; workflow management

Up to now, exceptional situations in workflow management have only been handled by using physical relations between work items (e.g. "rejecting and giving back results within a workflow"). The approach presented in this paper uses meta-information from a workflow to support problem-solving by workers within the workflow. Based on the WAM approach that builds up a situation-specific hierarchy of tasks, a method is presented that is also able to cope with the adaptation of already planned as well as already carried out parts of a workflow.