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Assessment-Verfahren zur Entwicklung von Dienstleistungen

Assessments for the development of services
 
: Stein, S.; Meiren, T.

IM : die Fachzeitschrift für Information Management 13 (1998), Sonderausgabe "Service Engineering", pp.40-45
ISSN: 0930-5181
ISSN: 1616-1017
German
Journal Article
Fraunhofer IAO ()
assessment; service development; service development system; service engineering; service product; service quality

Abstract
Until now there have been hardly any standardized. methods and procedures to analyze and evaluate the development process of services. However, a substantial contribution on this subject can be made by specific assessment methods. This article gives an introduction into general objectives and techniques of assessments and presents two approaches which have been developed within a research project sponsored by the German department of research: firstly, an assessment for the development of service products, and secondly, an assessment for service development systems.

: http://publica.fraunhofer.de/documents/PX-4756.html