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Vorgehensmodelle für das Service Engineering

Process models for the systematical development of services
 
: Hofmann, H.R.; Klein, L.; Meiren, T.

IM : die Fachzeitschrift für Information Management 13 (1998), Sonderausgabe Service Engineering, pp.20-25
ISSN: 0930-5181
ISSN: 1616-1017
German
Journal Article
Fraunhofer IAO ()
process model; role concept; service development; service engineering; service product

Abstract
Up to now process models are used particularly in the field of classical product development and software engineering. However, also the development of complex services becomes more and more a significant application area for process models. For their successful implementation in service organisations their practical applicability as well as their organisational integration will be decisive.

: http://publica.fraunhofer.de/documents/PX-40528.html