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1998
Journal Article
Title

Vorgehensmodelle für das Service Engineering

Other Title
Process models for the systematical development of services
Abstract
Up to now process models are used particularly in the field of classical product development and software engineering. However, also the development of complex services becomes more and more a significant application area for process models. For their successful implementation in service organisations their practical applicability as well as their organisational integration will be decisive.
Author(s)
Hofmann, H.R.
Klein, L.
Meiren, T.
Journal
IM : die Fachzeitschrift für Information Management  
Language
German
Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO  
Keyword(s)
  • process model

  • role concept

  • service development

  • service engineering

  • service product

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