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Teleservice - Opening Doors to the World Market

: Stender, S.

Jacucci, G.; Olling, G.J.; Preiss, K.; Wozny, M.J. ; International Federation for Information Processing -IFIP-, Working Group 5.2 Computer Aided Design; International Federation for Information Processing -IFIP-, Working Group 5.3 Computer Aided Manufacturing:
The globalization of manufacturing in the digital communications era of the 21st century: Innovation, agility and the virtual enterprise. Proceedings of the tenth international IFIP WG 5.2/5.3 International Conference PROLAMAT 98
Boston: Kluwer Academic Publishers Group, 1998
ISBN: 0-412-83540-1
International PROLAMAT Conference <10, 1998, Trento>
Conference Paper
Fraunhofer IPA ()
Fertigungsplanung; Instandhaltung; Kundendienst; maintenance; production management; Produktionsmanagement; teleservice

Volltext: In today's turbulent markets it is important that machine manufacturers are able to react quickly and effectively to changing circumstances. One potential area of improvement is that of service in maintenance. Instead of merely offering services in the classical areas of maintenance like inspection and repairs, manufacturers should listen to the specific needs of their clients and also provide guidance in finding the optimum structure for the client's production processes. The Service Support System, developed by the Fraunhofer IPA, provides a joint service platform between machine manufacturers and operators and is the ideal tool to help machine manufacturers expand their after-sales services, enabling them to meet their client's need more effectively, while strengthening their position amongst competitors.