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Services for the 21st century. Inprove in the service location

Recommendations for action
 
: Ganz, W.; Hermann, S.; Neuburger, M.

Bullinger, H.-J.:
Service 2000plus. A future report on services in Germany
Stuttgart: Fraunhofer IRB Verlag, 1998
pp.82-93
English
Book Article
Fraunhofer IAO ()

: http://publica.fraunhofer.de/documents/PX-33311.html