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Service Support by Telecommunication for Manufacturing Systems

: Westkämper, E.; Wieland, J.

Brussel, H.V.; Kruth, J.-P.; Lauwers, B. ; International Institution for Production Engineering Research -CIRP-, Paris:
New Supporting Tools for Designing Products and Production Systems
Leuven, B: Universität Leuven, 1999
ISBN: 90-73802-68-7
International Seminar on Manufacturing Systems <32, 1999, Leuven>
Conference Paper
Fraunhofer IPA ()
Dienstleistung; Fertigungssystem; Kundendienst; Telekommunikation; teleservice

The latest improvements in the telecommunication infrastructure, not least by the Internet, are increasingly stimulating attempts towards teleservice applications in industrial production. Having remote access to a machine control is an important precondition for receiving current control and sensor data from the machine. Also in the reserve case, if a machine is to be controlled via remote access, it is important to get a sensor feedback, e.g., by means of moved pictures. Furthermore, the machine operator on site can be supported via teleservice, e.g., by improving the spare-parts management.