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Service Engineering. Perspektiven einer noch jungen Fachdisziplin

Service Engineering. Perspectives of a new discipline
: Fähnrich, K.-P.

IM : die Fachzeitschrift für Information Management 13 (1998), Sonderausgabe "Service Engineering", pp.37-39
ISSN: 0930-5181
ISSN: 1616-1017
Journal Article
Fraunhofer IAO ()
service development; service engineer; service engineering; service object; service product

Up to now there has been hardly any methodical reflexion of the subject "service". In particular, established methods for the systematical and customer-oriented development of services are not available. However, with Service Engineering a discipline which is focussing on a more efficient service development gains increasing importance. The present article gives a first classification of this new discipline and describes future research areas.