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Service Engineering in der Investitionsgüterindustrie

Service engineering in the capital goods industry
: Hofmann, H.R.; Meiren, T.

IM : die Fachzeitschrift für Information Management 13 (1998), Sonderausgabe "Service engineering", pp.79-84
ISSN: 0930-5181
ISSN: 1616-1017
Journal Article
Fraunhofer IAO ()
assessment; service development; service development system; service engineering; service product; service quality

In the capital good indudusty a lot of companies started to combine their core products with high-quality services. But they are confronted with a lack of methods and procedures for the development of services. In particular they have substantial know how in the field of product development, but no instruments to develop new services methodically and to position them on the market systematically.