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1998
Journal Article
Titel
QFD - Aufwand, der sich rechnet
Titel Supplements
Der Einsatz von QFD bei der Software-Entwicklung steigert die Kundenzufriedenheit
Alternative
QFD - an investment thats pays off
Abstract
The use of QFD for the development of software increases customer satisfaction. A challenge to systematic software development - three versions of programs for different customer segments should be prepared, involving the lowest possible development cost wihle achieving the utmost customer satisfaction. QFD, supplemented by a customer survey and a comparison with the competition, achieves this objective.