The demand for E-government standards

The chapter provides an overview and subsequent analysis of the demand for e-government standards in the EU. It describes the requirements for e-government standards in the EU, based on a number of ongoing national initiatives. A recently developed typology of service standards is used to structure the need for e-government standards demand in various dimensions. It turns out that the rather complex organisational structure of governmental organisations is the most important driving force for developing e-government standards.