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A Process- and Product-Centered Approach to Knowledge Management

: Sifaqui, C.; Meißner, E.

Hamza, M.H. ; International Association of Science and Technology for Development -IASTED-:
Applied Informatics. Proceedings : International Symposium on Software Engineering, Databases, and Applications
Anaheim: ACTA Press, 2002
ISBN: 0-88986-322-9
International Conference on Applied Informatics (AI) <20, 2002, Innsbruck>
Conference Paper
Fraunhofer IGD ()
knowledge management; CSCW; autopoietic theory; value system

This paper introduces an approach towards reducing the gap between a process-centered and a product-centered view of work. The theoretic background is based on the autopoietic theory and the technological approach is based on attribute/value systems. Then a software prototype based on this approach that supports knowledge communities in the application area of document management is presented. A central topic are the cooperative features, which are included to meet the social aspects of building common knowledge.