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Service support by telecommunication for manufacturing systems

: Westkämper, E.; Wieland, J.

Manufacturing Systems. Proceedings of the CIRP Seminars on Manufacturing Systems 30 (2000), No.6, pp.473-475
ISSN: 0176-3377
ISSN: 0350-9702
Journal Article
Fraunhofer IPA ()
teleservice; Dienstleistung; Fertigungssystem; Kundendienst; Telekommunikation

The latest improvements in the telecommunication infrastructure, not least by the Internet, are increasingly stimulating attempts towards teleservice applications in industrial production. Having remote access to a machine control is an important precondition for receiving current control and sensor data from the machine. Also in the reserve case, if a machine is to be controlled via remote access, it is important to get a sensor feedback, e.g., by means of moved pictures. Furthermore, the machine operator on site can be supported via teleservice, e. g., by improving the spare-parts management.