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Integrating business process descriptions and lessons learned with an experience factory

: Decker, B.; Althoff, K.-D.; Nick, M.; Tautz, C.

urn:nbn:de:0011-n-77715 (352 KByte PDF)
MD5 Fingerprint: d81571d1f2338a67b952ad6b8c12fbd1
Created on: 06.12.2001

Kaiserslautern, 2000, VII, 18 pp. : Ill., Lit.
IESE-Report, 075.00/E
Reportnr.: 075.00/E
Report, Electronic Publication
Fraunhofer IESE ()

Business Processes and Lessons Learned are valuable experiences of an organization. By integrating them, synergies can be leveraged. This integration was practically evaluated in the Corporate Information Network (COIN) initiative of Fraunhofer IESE, a project that officially started in January 2000. COIN combines "learning from project experience" with "reuse of Business Process knowledge". The integration of top-down Business Process descriptions with bottom-up elicited Lessons Learned resulted in multiple benefits, including improvement of process descriptions through experience, explication of context information for Lessons Learned, and development of a flexible technical infrastructure supporting both approaches.