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An agent-based system's architecture to describe workflows in the office

: Blechschmitt, E.; Sahm, J.

Stanford-Smith, B.:
E-work and E-commerce. Novel Solutions and practices for a Global Networked Economy
Amsterdam: IOS Press; Ohmsha, 2001
ISBN: 1-58603-205-4
ISBN: 4-274-90469-5
eBusiness and eWork Conference (e2001) <2001, Venice>
Conference Paper
Fraunhofer IGD ()
Office; agent; workflow management; Assistenz; avatar

In the office world 'real' procedures only appear as workflow. The workflow has to be done by human secretaries supported by technical instruments such as computers and their specific programmes. Ideally the human secretary will only have to intervene if his specialized knowledge or his social competency is required. But nowadays the user still has to define tasks, receives and interprets the results and after that define new tasks. In the research project OfficePlus done at the Fraunhofer-IGD, sponsored by the Heinz Nixdorf Foundation, a new agent-based system has been developed. The system consists of a repository of agents that enables the user to easily integrate the system in his office workflow.