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Transfer of Service Research into Companies

: Meiren, Thomas; Friedrich, Michaela; Schiller, Christian


Leitner, Christine (Ed.); Ganz, Walter (Ed.); Satterfield, Debra (Ed.); Bassano, Clara (Ed.):
Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2021 Virtual Conference on the Human Side of Service Engineering, July 25-29, 2021, USA
Cham: Springer Nature, 2021 (Lecture Notes in Networks and Systems 266)
ISBN: 978-3-030-80839-6
ISBN: 978-3-030-80840-2
ISBN: 978-3-030-80841-9
DOI: 10.1007/978-3-030-80840-2
International Conference on Applied Human Factors and Ergonomics (AHFE) <12, 2021, Online>
International Conference on the Human Side of Service Engineering <2021, Online>
Conference Paper
Fraunhofer IAO ()

The systematic transfer of research results into practice is indispensable for solving a wide range of operational problems. It is also a key driver of innovation - an increasingly vital economic factor. This applies equally to the field of service research, which provides a key source of knowledge for service companies. A current study is investigating how this knowledge is obtained and used by German service providers. The study also provides a starting point to discuss implications for service research.