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Considering characteristic profiles of technologies at the digital workplace: The influence on technostress

: Becker, J.; Berger, M.; Gimpel, H.; Lanzl, J.; Regal, C.

Fulltext ()

George, Joey F. (Ed.) ; Association for Information Systems -AIS-:
41st International Conference on Information Systems, ICIS 2020. Proceedings. Online resource : Making Digital Inclusive: Blending the Local and the Global, December 13-16, 2020
AIS Electronic Library (AISeL), 2020
ISBN: 978-1-7336325-5-3
Paper 1604
International Conference on Information Systems (ICIS) <41, 2020, Online>
Conference Paper, Electronic Publication
Fraunhofer FIT ()

Workplaces develop more and more to digital workplaces. However, this may lead to technostress. An understanding of the profiles of technologies used at the digital workplace, their interplay, and how they influence technostress is valuable as it can assist developers of technologies and designers of workplaces to prevent technostress. Therefore, we analyze literature and conduct expert interviews to identify ten characteristics of digital technologies that relate to technostress. By analyzing data from 4,560 employees, we evaluate the characteristics. Furthermore, we develop characteristic profiles of multiple technologies used at the respondent's digital workplace. Lastly, we investigate their influence on technostress creators using structural equation modeling. We find that the different portfolios of technology profiles influence technostress creators in different manners. Our contributions are identifying additional characteristics of digital technologies, showing the importance of investigating workplaces as a whole, and highlighting design opportunities for health-oriented workplaces that alleviate technostress.