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Process-oriented risk management for smaller municipalities

 
: Peinel, G.; Rose, T.; Berger, E.

:
Fulltext urn:nbn:de:0011-n-633765 (522 KByte PDF)
MD5 Fingerprint: d69152dc8f1a082d3e5eb63c8bdb6bb4
Created on: 10.1.2008


Walle, B. van de ; International Community on Information Systems for Crisis Response and Management -ISCRAM-:
ISCRAM 2007, 4th International Conference on Information Systems for Crisis Response and Management. Proceedings
Brussels: VUBPRESS, 2007
ISBN: 978-90-5487-417-1
6 pp.
International Conference on Information Systems for Crisis Response and Management (ISCRAM) <4, 2007, Delft>
English
Conference Paper, Electronic Publication
Fraunhofer FIT ()
crisis management; process management; key indicator system; SOA

Abstract
Project ERMA (Electronic Risk Management Architecture) develops a platform for risk managers that can be cus-tomised to individual risk management scenarios in order to meet the needs of small and medium-sized municipali-ties. Due to their limited resources, smaller boroughs call for flexible and intelligent platforms that can be tailored to a set of risk management scenarios that might range from natural disasters to man-made hazards. This paper will promote a process-oriented stance for supporting emergency management operations. The scope of services ranges from decision support via key-indicators with attached process management system up-to alarming services that incorporate citizen relationship management services to keep the citizen well informed and use him for the capture of additional information.

: http://publica.fraunhofer.de/documents/N-63376.html