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Modelling automated service orchestration for IT-based homeservices

Modellierung automatischer Diensteorchestrierung für IT-gestützte wohnbegleitende Dienstleistungen
: Meis, J.; Draeger, J.


Institute of Electrical and Electronics Engineers -IEEE-; IEEE Intelligent Transportation Systems Society -ITSS-:
SOLI 2007, IEEE International Conference on Service Operations and Logistics, and Informatics. Proceedings : Philadelphia, Pennsylvania, USA, August 27 - 29, 2007
New York, NY: IEEE, 2007
ISBN: 1-4244-1117-3
ISBN: 978-1-4244-1117-7
ISBN: 978-1-4244-1118-4
International Conference on Service Operations and Logistics, and Informatics (SOLI) <2007, Philadelphia/Pa.>
Conference Paper
Fraunhofer ISST ()
service design; service modelling; home service

The main focus for housing industries is to ensure their asset of tenants. The economic process is a result of the demographical factor population declines and the averaged age of people rises in the industrial countries. The consequence of the demographic factor is that housing industries become more and more competitors in a limited market. One option for housing industries is to offer specific, flexible and individual IT-based homeservices to tenants. Homeservices are as signed to health care, comfort and entertainment, security and facility management. The fact: people living in smart home environments open a new option for service providers. Their services will be integrated together into a huge service portal, designed regionally. A service platform offers various services and orchestrates them individually for every customer. In this szenario the customers are tenants from housing industry. The service platform considers of customers individual requirements and has got meta-information about the catalogue of ITbased homeservices, profiles of tenants and the service providers. Because of the defined service and provider parameters like region, time and specialization the service platform is in a position to orchestrate and manage various offered homeservices. Basic requirements, providing IT-based homeservices, are a specific hardware, software and network infrastructure. These infrastructures are used to deliver basic information to the service platform. The service platform is flexible, scalable, configurable and personalised. Moreover the use and control has to be possible with mobile devices.