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Service Innovation in Health Care

The Role of Health Platforms as Innovators
: Fischer, Rudolf


Ahram, Tareq (Ed.); Taiar, Redha (Ed.):
Human Interaction, Emerging Technologies and Future Applications II : Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications (IHIET - AI 2020), April 23-25, 2020, Lausanne, Switzerland
Cham: Springer Nature, 2020 (Advances in Intelligent Systems and Computing 1152)
ISBN: 978-3-030-44266-8 (Print)
ISBN: 978-3-030-44267-5 (Online)
International Conference on Human Interaction and Emerging Technologies - Future Applications (IHIET-AI) <2, 2020, Lausanne>
Conference Paper
Fraunhofer IAO ()

The following paper takes a close look at health care platforms, which are promising to enhance the quality of health care systems for a couple of reasons. In order to get a deeper understanding of the services they provide it is necessary to carry out a systematic analysis from a service innovation point of view. That view is extended by a business model perspective and thus creates a holistic picture on how the platforms operate and what benefit they provide for actors within the health care system.