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Affective Use Cases for Empathic Vehicles in Highly Automated Driving: Results of an Expert Workshop

: Oehl, Michael; Ihme, Klas; Pape, Anna-Antonia; Vukelic, Mathias; Braun, Michael


Krömker, H.:
HCI in Mobility, Transport, and Automotive Systems. Automated Driving and In-Vehicle Experience Design. Proceedings. Pt.I : Second International Conference, MobiTAS 2020, held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, held virtually
Cham: Springer Nature, 2020 (Lecture Notes in Computer Science 12212)
ISBN: 978-3-030-50522-6 (Print)
ISBN: 978-3-030-50523-3 (Online)
ISBN: 978-3-030-50524-0
International Conference on HCI in Mobility, Transport and Automotive Systems (MobiTAS) <2, 2020, Online>
International Conference on Human-Computer Interaction (HCI International) <22, 2020, Online>
Conference Paper
Fraunhofer IAO ()

Improving user experience of highly automated vehicles is crucial for increasing their acceptance. One possibility to realize this is the design of empathic vehicles that are capable of assessing the emotional state of vehicle occupants and react to it accordingly by providing tailored support. At the moment, the central challenge is to derive relevant use cases as basis for the design of future empathic vehicles. We report the results of a workshop that brought together researchers and practitioners interested in affective computing, affective interfaces and automated driving as forum for the development of a roadmap towards empathic vehicles using design thinking methods. During the workshop, experts from the field identified relevant affective use cases for three different scenarios in terms of use themes in fully automated vehicles (SAE level 5). These affective use cases are discussed for empathic automated vehicles thereby providing a roadmap of future research and applied issues of designing user-centered empathic vehicles for future mobility.