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Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems

: Neuhüttler, Jens; Kett, Holger; Frings, Sandra; Falkner, Jürgen; Ganz, Walter; Urmetzer, Florian


Spohrer, Jim (Ed.):
Advances in the human side of service engineering : Proceedings of the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, July 16-20, 2020, USA
Cham: Springer Nature, 2020 (Advances in Intelligent Systems and Computing 1208)
ISBN: 978-3-030-51056-5 (Print)
ISBN: 978-3-030-51057-2 (Online)
ISBN: 3-030-51056-5
International Conference on the Human Side of Service Engineering (HSSE) <2020, Online>
International Conference on Applied Human Factors and Ergonomics (AHFE) <11, 2020, Online>
Conference Paper
Fraunhofer IAO ()

Artificial Intelligence drives business model innovation. In this context, our paper examines major amendments of business model elements (value proposition, value creation and value capture) due to artificial intelligence implementation into products and services. Based on a literature review changes like enhanced autonomous and adaptive value proposition, intense use of data and stronger collaboration in ecosystems as well as adapted revenue models are identified, analyzed and presented in this paper.