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Rethinking Software Development for Collaboration Technologies

: Eisenträger, Marlene; Adler, Simon; Fischer, Evelyn


Institute of Electrical and Electronics Engineers -IEEE-:
IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2019. Proceedings : Co-creating our future: Scaling-up innovation capacities through the desgin and engineering of immersive, collaborative, empathic and cognitive systems, 17-19 June 2019, Valbonne Sophia-Antipolis, France
Piscataway, NJ: IEEE, 2019
ISBN: 978-1-7281-3401-7
ISBN: 978-1-7281-3402-4
ISBN: 978-1-7281-3400-0
International Conference on Engineering, Technology and Innovation (ICE) <25, 2019, Valbonne Sophia-Antipolis>
Conference Paper
Fraunhofer IFF ()
software development; human-centered design; process design; digital twin; assistance system; cognitive system; collaboration technology; digital transformation in manufacturing

Digital data can be used to optimize manufacturing and create new business models. Becoming a digitally operating business not only requires introducing software but also making extensive process changes. This paper presents a design approach to participatory technology development that is human-centered in terms of changes required of users, their collaboration partners and organizational challenges confronting a company. The method was developed in a research project that implemented a complex cognitive assistance system in different manufacturing companies.