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Eliciting requirements from citizens

What can we learn from other disciplines?
: Polst, Svenja; Elberzhager, Frank

Fulltext ()

Sabetzadeh, M.:
REFSQ-JP 2020. REFSQ 2020 Joint Proceedings of the Co-Located Events. Online resource : Joint Proceedings of REFSQ-2020 Workshops, Doctoral Symposium, Live Studies Track, and Poster Track co-located with the 26th International Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2020), Pisa, Italy, March 24, 2020
Pisa, 2020 (CEUR Workshop Proceedings 2584)
Art. 7, 5 pp.
International Conference on Requirements Engineering - Foundation for Software Quality (REFSQ) <26, 2020, Pisa>
Bundesministerium fur Wirtschaft und Energie BMWi (Deutschland)
03SBE112D; EnStadt: Pfaff
Bundesministerium für Bildung und Forschung BMBF (Deutschland)
03SBE112G; EnStadt: Pfaff
Conference Paper, Electronic Publication
Fraunhofer IESE ()
Embedded systems; Connected systems; Digital ecosystem; Digital services; New formats; Products and services; Requirements engineering

[Context and motivation] The elicitation of requirements is an essential step for requirements engineers to build products and services that fit the needs of users and customers. In environments with connected systems, such as cyber-physical systems or digital ecosystems, several different stakeholders exist that have diverse requirements. One such environment is the smart city district that is the focus of our research project “EnStadt:Pfaff”. [Question/problem] One main question in such a context is how to elicit citizens’ requirements and needs and how to motivate them to participate in creating digital services and apps that support their lives. [Principal ideas/results] Traditional requirements engineering and elicitation activities (such as workshops) are also relevant in such contexts, but we are also looking for new formats that may-be are more suitable for citizen crowds. We assume that we can learn from other disciplines about their methods and ways, e.g. to motivate citizens. [Contribution] We identified four disciplines and present their benefits for requirements engineering from our perspective. Our goal is to foster further discussions when presenting the corresponding poster.