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FutureHotel - Smart Hotel Room

Design of a Cognitive Hotel Environment; A report from the research Project Futurehotel
: Borkmann, Vanessa; Stolze, Dennis; Bruns, Christina


Stuttgart: Fraunhofer Verlag, 2019, 138 pp.
ISBN: 978-3-8396-1549-2
Fraunhofer IAO ()
Hotelgewerbe; Tourismus; Hotellerie; Hotelzimmer; Smarte Technologie; electronics & communications engineering; travel & holiday; education; Hoteliers; Architects; interior designers; hotel outfitters; students; professors; lecturers; project developers; hotel operators; tourism experts; technology manufacturers; start-ups; scientists

The study »FutureHotel – Smart Hotel Room« presents the scenario of a technologically possible hotel room experience in the year 2020.The report initially discusses the current state of practice by listing worldwide projects on smart hotel rooms and innovation laboratories. The technological, social and ecological determinants are presented to provide a framework for smart hotel experiences. A detailed depiction of a smart guest journey shows the opportunities for individualisation and personalisation as well as the application potential of smart technologies in the hotel. The effects on security, sustainability and accessibility are backlit. The main part is dedicated to the experience of a smart hotel room from a guest´s perspective. Technological use cases, the benefits for guest and hotelier alike, and the technical requirements and possible technical solutions for the entire accommodation experience are listed. The focus then shifts to the implementation of smart solutions. Current obstacles are listed, and specific recommendations for action are addressed. The study offers hoteliers, as well as their planners and consultants, concrete assistance in strategically developing their future actions and realising a scientifically proven solution for their own smart hotel rooms.