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SmartAIwORK - Designing a Brighter Narrative of the Future of Work

: Ganz, Walter; Tombeil, Anne-Sophie; Zaiser, Helmut

Fulltext urn:nbn:de:0011-n-5723231 (1.1 MByte PDF)
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Created on: 16.1.2020

Bauer, Wilhelm (Ed.); Ganz, Walter (Ed.); Hamann, Karin (Ed.):
International Perspectives and Research on the "Future of Work" : International Scientific Symposium held in Stuttgart in July 2019
Stuttgart: Fraunhofer IAO, 2019
International Scientific Symposium "Future of Work" <2019, Stuttgart>
Bundesministerium für Bildung und Forschung BMBF (Deutschland)
Innovationen für die Produktion, Dienstleistung und Arbeit von morgen; 02L17B00ff; SmartAIwork
Zukunft der Betriebsabläufe: Sachbearbeitung zukunftsorientiert gestalten mit Automatisierung durch Künstliche Intelligenz
Conference Paper, Electronic Publication
Fraunhofer IAO ()

Work design and competence development are of great importance for a success of Articial Intelligence (AI) strategies. The importance of work design for future work in AI systems comes clear when an increasingly favoured view advocates to tap performance increasing potentials of human-AI collaboration. This by gearing the perspective towards changes in tasks and procesesses by AI and designing human-technology interfaces in a way to make potentials of human-AI collaboration useable. The Fraunhofer IAO led project SmartAIwork elaborates a framework model for tapping these potentials in clerc work processes and applies it to pilot projects with three companies. As first lessons learned from the running project, the following aspects seem especially important for the implementation of AI-worksystems in companies: a. developing a joint understanding of AI; b. analysing work processes closely for a performance increasing mutual adaptation with AI technolgy; c. analysing AI induced changes of job profiles and developing competencies. Together, an implementation of sustainably performance increasing AI-work-systems is possible by an intgrated design of work processes, AI technology, and job profiles.