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Smart Services Conditions and Preferences

An Analysis of Chinese and German Manufacturing Markets
 
: Zhang, Wenjuan; Neuhüttler, Jens; Chen, Ming; Ganz, Walter

:

Ahram, Tareq Z. (Ed.):
Advances in Artificial Intelligence, Software and Systems Engineering : Joint Proceedings of the AHFE 2018 International Conference on Human Factors in Artificial Intelligence and Social Computing and AHFE 2018 International Conference Human Factors, Software, and Systems Engineering, July 21-25, 2018, Loews Sapphire Falls Resort at Universal Studios, Orlando, Florida, USA
Cham: Springer International Publishing, 2019 (Advances in Intelligent Systems and Computing 787)
ISBN: 978-3-319-94228-5 (Print)
ISBN: 978-3-319-94229-2 (Online)
ISBN: 3-319-94228-X
pp.183-194
International Conference on Human Factors in Artificial Intelligence and Social Computing <2018, Orlando/Fla.>
International Conference on Applied Human Factors and Ergonomics (AHFE) <9, 2018, Orlando/Fla.>
International Conference Human Factors, Software, and Systems Engineering <2018, Orlando/Fla.>
English
Conference Paper
Fraunhofer IAO ()

Abstract
Smart Services are individually configurable bundles of physically delivered services and digital services, based on data collected in the Internet of Things. Due to the increasing equipment of products with sensing technologies and communication modules, Smart Services become more and more important to manufacturing companies. Since German and Chinese manufacturing firms possess a strong trading relationship, it is important to understand the market conditions and customer requirements of the two country markets in order to develop and provide Smart Services successfully. In this context, our paper provides a first overview about these aspects, based on literature analysis and a small qualitative survey among four Chinese and four German experts.

: http://publica.fraunhofer.de/documents/N-537311.html