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A Development Scenario of the Work Area "Intralogistics" under the Influence of Industry 4.0 Technologies and its Evaluation on the Basis of a Delphi Study

: Bauer, Wilhelm; Klapper, Jessica


Bagnara, Sebastiano (Ed.) ; International Ergonomics Association -IEA-:
20th Congress of the International Ergonomics Association, IEA 2018. Proceedings. Vol.VIII: Ergonomics and Human Factors in Manufacturing, Agriculture, Building and Construction, Sustainable Development and Mining : August 26-30, 2018, Florence, Italy
Cham: Springer International Publishing, 2019 (Advances in Intelligent Systems and Computing 825)
ISBN: 978-3-319-96067-8 (Print)
ISBN: 978-3-319-96068-5 (Online)
ISBN: 978-3-319-96069-2
International Ergonomics Association (IEA Congress) <20, 2018, Florence>
Bundesministerium für Bildung und Forschung BMBF (Deutschland)
02P14B121; MyCPS
Migrationsunterstützung für die Umsetzung menschzentrierter Cyber-Physical Systems
Conference Paper
Fraunhofer IAO ()

A "worker journey" (as already known from the customer journey) was created here. In this journey the daily routine of intralogistics activities are presented under the influence of digitalisation technologies. The changes that took place and their plausibility were evaluated using a two-stage Delphi study. Respondents were experts from companies in German industry who are already actively involved in the topic of Industry 4.0, not only in the context of intralogistics. Result of this reflection and evaluation is a innovative picture of the work of this profession in the future. The results go even further and gives discussion approach for organizationally interesting questions such as "How is the number of employed people changing? ", "How likely is automation in this work field?", "What qualification measures are necessary?" and "What opportunities do skilled and unskilled employees have?".