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D2.4 Recommendations on relevant organisational, policy, social and human factors relevant for system developments

Work Package WP 2 "User Needs and Ethical, Legal and Human Factors in System Development"
: Vollmer, Maike; Sendrowski, Philip; Müller, Larissa
: Nottebaum, Pia; Boin, Arjen; Weller, Maureen; Petersen, Katrina

Fulltext urn:nbn:de:0011-n-5215448 (1.4 MByte PDF)
MD5 Fingerprint: 98905578385e72e3ba5ace7e0e0f798d
Created on: 7.12.2018

Euskirchen, 2018, 96 pp.
European Commission EC
H2020-H2020-EU.3.7.5. - Increase Europe's resilience to crises and disasters; 740627; IN-PREP
An INtegrated next generation PREParedness programme for improving effective inter-organisational response capacity in complex environments of disasters and causes of crises
Report, Electronic Publication
Fraunhofer INT ()

The IN-PREP project is creating a platform to enable crisis responders across Europe to collaborate, train together, and to share their viewpoints with each other. This way, the big picture is always in view and immediate actions can be directed in the most effective way possible. The platform will be a "Mixed-Reality Preparedness Platform" (MRPP), a tool that combines many types of technologies, supporting information provision for responders on the ground, and for the direction of resources. To support the development of the MRPP in a way that realistically allows the system’s implementation and use, the consortium has set out to identify recommendations for system development based on organisational, policy, social, and human factors. They are based on desk research and a total of nine interviews conducted with possible users of the MRPP from within and outside the project consortium. The description of organisational factors includes a reflection on innovation processes, especially in public sector organisations, since most of the targeted user organisations are public. It further comprises issues to be considered regarding information management, inter-organisational communication and cooperation processes, as well as requirements for changes in organisations. The elaborated policy factors concern different ways of crisis governance, the influence of political incentives on developments in crisis management relevant for system development, and the differences in political culture and climate. Social factors to be considered in system development relate to public expectations and acceptance, crisis communication, and data protection concerns. The human factors address those that are relevant for the work in command & control rooms. They comprise cognitive processes (such as processing of information, perception, memory, team cognition, and decision making), and issues to be considered regarding the user interface design. Recommendations for the development of the IN-PREP MRPP are drawn from the description and analysis of these factors, and are categorized by cross-cutting "guiding principles", which consider common aspects across the themes of organisational, policy, social, and human factors. The guiding principles are: usability, compliance, interoperability, transparency, flexibility & adaptability, neutrality, evaluation & documentation, and knowledge management.