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Emotional response to system messages - are they liked?

: Wollstädter, S.; Peter, C.; Pfister, H.-R.

Fields, B. ; British Computer Society -BCS-:
HCI 2006 Proceedings. Vol. 2 : The 20th BCS HCI Group conference in co-operation with ACM, 11-15 September 2006, Queen Mary, University of London
London: Queen Mary University of London, 2006 (Queen Mary and Westfield College. Research Report RR-06-07)
ISSN: 1470-5559
BCS HCI Group (Annual Conference) <20, 2006, London>
Conference Paper
Fraunhofer IGD ()
user interface evaluation; physiological measurement; emotion detection; affective computing

Design aspects of user interfaces increasingly include emotional and hedonistic facets. With the steadily rising number of computer users with no technical background and no interest and not willing to understand what lies behind that shiny desktop, intuitive controls and information presentations are of growing importance.
In this paper we report on the results of a study examining the emotional effect of system messages on users. Different ways to communicate the message were examined: pure text messages, spoken text, and figures, and combination of these with each other and with additional sound. Results show that system messages in general are not liked by users, regardless of their content and modalities used to convey them, and that spoken messages are those perceived as least annoying.