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Enterprise social networks for internal communication and collaboration

Results of an empirical study
: Schiller, Christian; Meiren, Thomas


Institute of Electrical and Electronics Engineers -IEEE-:
International Conference on Engineering, Technology and Innovation 2018 : ICE/ITMC 2018; Stuttgart, June 17 - 20, 2018; Conference proceedings
Piscataway, NJ: IEEE, 2018
ISBN: 978-1-5386-1468-6
International Conference on Engineering, Technology and Innovation (ICE) <24, 2018, Stuttgart>
Bundesministerium für Bildung und Forschung BMBF
Innovationen für die Produktion, Dienstleistung und Arbeit von morgen-Zukunft der Arbeit, Arbeit in der digitalisierten Welt; 02L15A070; SB:Digital
Social Business - Digitale Soziale Netzwerke als Mittel zur Gestaltung attraktiver Arbeit
Conference Paper
Fraunhofer IAO ()

Nowadays, numerous social networks are used to communicate and to exchange information quickly and easily. While social networks have long been limited to communication and organization of private life, they are also becoming increasingly important in the business sector. So far, there have been a clear focus on marketing and sales support, but more and more companies are using enterprise social networks as communication platforms in order to optimize internal collaboration. The resulting applications have an impact on working conditions, value creation processes and corporate cultures. In this paper, first results of an empirical survey are presented. It shows how German companies make use of enterprise social networks and presents opportunities and risks from the perspective of practitioners. In addition, success factors for the implementation of enterprise social networks are analyzed.