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Variety steering concept for mass customization

: Blecker, Thorsten; Abdelkafi, Nizar; Kaluza, Bernd; Friedrich, Gerhard; Kreutler, Gerold

Fulltext ()

Klagenfurt: Universität Klagenfurt, 2003, VII, 56 pp.
Discussion Papers of the Institute of Business Administration at the University of Klagenfurt, 2003/04
ISBN: 3-85496-023-9
Report, Electronic Publication
Fraunhofer MOEZ ( IMW) ()

In this paper we make the distinction between subjective and objective customer needs. The subjective needs are the individually realized and articulated requirements, whereas the objective needs are the real ones perceived by a fictive neutral perspective. We show that variety in mass customization has to be orientated on the objective needs. In order to help mass customizers better evaluate the degree to which they can fulfill the objective needs as well as their internal complexity level we have developed a key metrics system model. We also present a conceptual application showing how to use this model to support decision making related to the introduction or reduction of product variants.