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Integrating (software) documentation and training

: Grützner, I.; Thomas, L.

Fulltext urn:nbn:de:0011-n-502845 (289 KByte PDF)
MD5 Fingerprint: 924bed0a5e46caaf434d6c211d359830
Created on: 14.12.2006

Kaiserslautern, 2006, VII, 18 pp.
IESE-Report, 061.06/E
Reportnr.: 061.06/E
Report, Electronic Publication
Fraunhofer IESE ()
E-Learning; DocBook; XML (document markup language); single source publishing; open source software; OSS; training; user documentation

User Documentation and Software Training have several aspects in common: They both target on supporting humans to install, use, apply or repair specific products or components. They also use identical media formats like printed or electronic documents or media, such as animations. Even if they have a lot of similarities, in practice lots of potentials of a better integration are unused, since both documents are developed by different teams, using different technologies and development processes. In this paper, an approach towards a better integration of User Documentation and Training Media development is presented. This approach is underpinned by a sound development process and a set of related technologies.