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Initialising customer-orientated digital transformation in enterprises

: Leipzig, T. von; Gamp, M.; Manz, D.; Schöttle, K.; Ohlhausen, Peter; Oosthuizen, G.; Palm, D.; Leipzig, K. von

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Procedia manufacturing 8 (2017), pp.517-524
ISSN: 2351-9789
Global Conference on Sustainable Manufacturing (GCSM) <14, 2016, Stellenbosch/South Africa>
Journal Article, Conference Paper, Electronic Publication
Fraunhofer IAO ()

Digitisation forms a part of Industrie 4.0 and is both threatening, but also providing an opportunity to transform business as we know it; and can make entire business models redundant. Although companies might realise the need to digitise, many are unsure of how to start this digital transformation. This paper addresses the problems and challenges faced in digitisation, and develops a model for initialising digital transformation in enterprises. The model is based on a continuous improvement cycle, and also includes triggers for innovative and digital thinking within the enterprise. The model was successfully validated in the German service sector.