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Achieving business excellence through self-assessment for personal and professional excellence

: Jäger, Andreas


Total quality management & business excellence 29 (2018), No.13-14, pp.1612-1632
ISSN: 1478-3363
Journal Article
Fraunhofer Austria ()
Business Excellence; Exzellenz; Lebenslanges Lernen; Lean Logistik; Self Assessment

The purpose of the paper is to provide a novel personal excellence reference model that simultaneously integrates an individual’s personal and professional development in private life and work life as well as professional competence development in lean logistics. To support the methodical evaluation and continuous progress of personal excellence and lifelong learning of shop-floor workers in industry, major research efforts were undertaken which involved the transfer of the European Foundation for Quality Management approach for business excellence into a model and self-assessment methodology for personal excellence. To verify the developed reference model, a pilot application was implemented and reviewed at 12 organisations in Europe. The results find that continuous personal improvement of shop-floor workers leads to production optimisation and, thus, business excellence.