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Development of smart services in manufacturing companies

: Meiren, Thomas; Saccani, Nicola; Alghisi, Andrea

Fulltext (PDF; )

Sundbo, J. ; European Association for Research on Services -RESER-:
Innovative Services in the 21st Century. The 25th Annual RESER Conference 2015. Proceedings : September 10-12, 2015, Copenhagen, Denmark
Espoo: VTT, 2015
ISBN: 978-87-7349-921-4
14 pp.
European Association for Research on Services (RESER Conference) <25, 2015, Copenhagen>
European Commission EC
FP7-NMP; 609005; T-REX
Lifecycle Extension Through Product Redesign And Repair, Renovation, Reuse, Recycle Strategies for Usage & Reusage-Oriented Business Model
Conference Paper, Electronic Publication
Fraunhofer IAO ()

The digitisation of products and processes is an important trend in manufacturing companies. This also changes business models and influences the offering of product-related services. In particular, a new type of highly IT-based services, the so-alled “smart services”, will provide various new possibilities for companies. A reference framework consisting of a process-activity model, methods and tools as well as organisational arrangements shows, how such complex services can be developed in a structured way.