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Ambient and aesthetic intelligence for high-end hospitality

: Plewe, Daniela Alina; Ong, Ruian; Röcker, Carsten


Nah, F.:
HCI in business. Second international conference, HCIB 2015 : Held as part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015; Proceedings
Cham: Springer International Publishing, 2015 (Lecture Notes in Computer Science 9191)
ISBN: 978-3-319-20894-7 (Print)
ISBN: 978-3-319-20895-4 (Online)
International Conference on HCI in Business (HCIB) <2, 2015, Los Angeles/Calif.>
Conference Paper
Fraunhofer IOSB ()

The core value proposition for most hospitality brands is to provide unique customer experiences; therefore we expect commercially viable opportunities for ambient intelligence systems in hospitality in general, and the high-end sector in particular. We believe that ambient intelligence systems paired with principles of Aesthetic Intelligence could facilitate such unique experiences and at the same time strengthen and differentiate the brands. This paper gives an overview of challenges in this field, reviews research and outlines future scenarios enhancing safety, economic optimisation and – especially - convenience for hotel guests.