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The influence of prior on-premise use on the confirmation and perception of infrastructure-specific system quality

An empirical study
: Sebastian, Walther; Eymann, Torsten; Otto, Boris; Buck, Christoph; Phadke, Gaurang

Kundisch, Dennis (Hrsg.) ; Univ. Paderborn:
MKWI 2014, Multikonferenz Wirtschaftsinformatik : 26. - 28. Februar 2014 in Paderborn; Tagungsband
Paderborn: Universität Paderborn, 2014
ISBN: 978-3-00-045311-3
Multikonferenz Wirtschaftsinformatik (MKWI) <2014, Paderborn>
Conference Paper
Fraunhofer IML ()
MKWI; IS Success Model

The paper examines the role of prior on-premise enterprise systems use on the confirmation and perception of the infrastructure-specific system quality of cloud enterprise systems. The research model is built on expectation-confirmation theory conceptualizing and interlinking the different elements of system quality which differ strongly between on-premise and cloud solutions. To answer the research question, an empirical study using survey-methodology was conducted. The data was analysed using SmartPLS. Results show that most of the confirmation can be explained through SaaS-specific system quality. In addition, we identified a significant relationship between past experience with on-premise and confirmation.