Options
2004
Conference Paper
Titel
The value of communities of practice
Titel Supplements
Lessons learned from Daimler Chrysler
Abstract
This paper presents a process- centred approach on success measurement of the deployment of Communities of Practice (CoPs). The approach has been developed and evaluated in a Knowledge Management project that successfully build up cross functional CoPs in the Mercedes-Benz Passenger Car Development Department. In addition to the theoretical description of the process- centred approach for success measurement, the developed and used measurement methods and instruments as well as the received results are presented.