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The truth of service innovation in manufacturing firms

Same, same, but different
 
: Witell, Lars; Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne

Wästlund, E.; Edvardsson, Bo (Ed.) ; Univ. Karlstad, Service Research Center:
Service excellence in management : Proceedings of the QUIS 2013, 13th International Research Symposium on Service Excellence in Management, June 10-13 2013, Karlstad Sweden
Karlstad: University of Karlstad, Service Research Center, 2013
ISBN: 978-91-7063-506-9
pp.604-606
International Research Symposium on Service Excellence in Management <13, 2013, Karlstad>
Quality in Service Conference (QUIS) <13, 2013, Karlstad>
English
Conference Paper
Fraunhofer IAO ()

: http://publica.fraunhofer.de/documents/N-258194.html