Hier finden Sie wissenschaftliche Publikationen aus den Fraunhofer-Instituten.

Global Quality Management - Developing a Model for the Implementation of a Global Quality Management System

Globales Qualitätsmanagement - Entwicklung eines Modells für die Implementierung eines globalen Qualitätsmanagementsystems
: Meentken, Felix; Jochem, Roland

Fulltext urn:nbn:de:0011-n-2562606 (1.7 MByte PDF)
MD5 Fingerprint: a45bf58897001588579dd490856c193c
Created on: 25.9.2013

International Journal Advanced Quality 41 (2013), No. 3, pp. 7-13
ISSN: 2217-8155
Journal Article, Electronic Publication
Fraunhofer IPK ()
Global Quality Management; Process Standardization; Global Challenges

Nowadays Total Quality Management (TQM) as an integrated Management philosophy must face new challenges for globally oriented enterprises. The complexity growth has its impact not only on products and processes, but also on the integration of other cultures. The objective of a global TQM system is to create and establish global standards and values. So far, enterprises focused on local process optimization, which led to growth of the organizational complexity and, unfortunately, loss of the complete overview. Due to an integrated process orientation across sites and different borders a first important step can be done to define and implement global standards. Next to the implementation of consistent high quality standards, such a management system enables an efficient integration and certi fication of purchased companies and new sites. A significant challenge in the heterogeneity of the value chain is the definition of an appropriate level of Detail where global standards are mandatory and at which level local adaptions can be realized to assure local flexibility and improvement. For this purpose a model is developed in close cooperation with an industrial partner.