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Integrated and modular design of an optimized process architecture

: Raßfeld, Colin; Rößle, Dominik; Jochem, Roland

Fulltext urn:nbn:de:0011-n-2551414 (3.2 MByte PDF)
MD5 Fingerprint: de6d18c853d1c5f0f9f9a3ee69403da2
Created on: 13.8.2013

International Journal of Production Management and Engineering 1 (2013), No.1, pp.63-75
ISSN: 2340-4876
Journal Article, Electronic Publication
Fraunhofer IPK ()
business process management; process architecture; organizational design; layouting

Global economic integration increased the complexity of business activities, so organizations are forced to become more efficient each day. Process organization is a very useful way of aligning organizational systems towards business processes. However, an organization must do more than just focus its attention and efforts on processes. The layout design has also a significant impact on the system performance. We contribute to this field by developing a tailored process-oriented organizational structure and new layout design for the quality assurance of a leading German automotive manufacturer. The target concept we developed was evaluated by process owners and an IT-based process simulation. Our results provide solid empirical back-up in which the performance and effects are assesse d from a qualitative and quantitative perspective.