Distributed Participative Knowledge Management: The indiGo System

In organizations the quality of processes and their models is of utmost importance for the quality of the products developed. Nevertheless, many organizations neglect these processes and leave the knowledge about them in the heads of their experts. In indiGo processes are introduced and continuously evolved in a global setting, with process knowledge being explicitly distributed throughout an organization. This assures that the processes are used in an effective and efficient manner with the participation of the process users and experts. In this chapter we present the indiGo approach for distributed organizational process learning based on eDiscussions, text mining, experience management, and process evolution methods. It helps an organization to learn about their processes, process modeling techniques, and enables it to record valuable experiences from process users and experts. Additionally, we present first results of a long-term case study for the evaluation of our methods.