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Productivity of services NextGen

beyond output/input
: Ganz, Walter; Mörschel, Inka; Schletz, Alexander; Kicherer, Florian


The service industries journal 33 (2013), No.3-4, pp.279-281
ISSN: 0264-2069
Journal Article
Fraunhofer IAO ()

This is an introduction to a special issue on service productivity based on the outcomes of the XXI RESER Conference in Hamburg, 8-10 September 2011. It shows the importance and the challenges of the research topic as well as different approaches for improvement.