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Improving maintenance services for machine tools by integrating specific software functions

: Uhlmann, Eckart; Otto, Franz; Geisert, Claudio


Shimomura, Y. ; International Academy for Production Engineering -CIRP-, Paris:
The Philosopher's Stone for Sustainability. 4th CIRP International Conference on Industrial Product-Service Systems 2012. Proceedings : Tokyo, Japan, November 8th - 9th, 2012
Berlin: Springer, 2013 (Lecture Notes in Production Engineering)
ISBN: 978-3-642-32846-6 (Print)
ISBN: 978-3-642-32847-3 (Online)
ISBN: 3-642-32846-6
International Conference on Industrial Product-Service Systems <4, 2012, Tokyo>
Conference Paper
Fraunhofer IPK ()
IPS2; maintenance; software agents; information and communication technology; ICT; machine tool

Information and communication technology (ICT) reveals high potential to make maintenance, repair, and overhaul (MRO) services more efficient. This paper presents a concept for an ICT system that will support field service technicians as well as administrational staff. The system will provide software functions for service preparation and to guide service technicians through process operations, providing machine documentation, machine and service history, and data from the machine control. A multi-agent based communication concept will enable interaction between administrational staff, service technician, and machine tool by data exchange, generation of situational instructions, and automated documentation of service activities.