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PLM-based service data management in steam turbine business

: Müller, Patrick; Muschiol, Michael; Stark, Reiner


Rivest, Bouras (Hrsg.) ; International Federation for Information Processing -IFIP-, Working Group 5.1 Information Technology in the Product Realization Process:
Product Lifecycle Management: Towards Knowledge-Rich Enterprises : IFIP WG 5.1 International Conference, PLM 2012, Montreal, QC, Canada, July 9-11, 2012, Revised Selected Papers
Berlin: Springer, 2012 (IFIP International Federation for Information Processing 388)
ISBN: 978-3-642-35757-2 (Print)
ISBN: 978-3-642-35758-9 (Online)
ISBN: 3-642-35757-1
ISSN: 1571-5736
International Conference on Product Lifecycle Management (PLM) <9, 2012, Montreal>
Conference Paper
Fraunhofer IPK ()
product data; lifecycle management; PDM; PLM; service data management; service business process; maintenance; repair and overhaul; MRO; steam turbines; industrial case

This paper introduces a concept applied for a new PLM-supported process in steam turbine service business. The concept has been developed and instantiated in an industrial case: The paper starts with an analysis of engineering processes and the IT landscape in a globally acting company offering MRO (Maintenance, Repair and Overhaul) services for steam turbines. Illustrations show how digital product and service data is generated, edited, enriched, and managed throughout the lifecycle of a steam turbine. In order to enhance the already PLM-supported service process the concept for the new PLM process was defined within the company. The concept implements one single PDM system with interfaces to one dedicated ERP system. Illustrations of the new PLM process show how to manage product and ser vice documentation generated throughout the steam turbine lifecycle. The paper provides first-hand experiences made in a PLM migration project, which implemented the new PLM process.