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Software quality modeling experiences at an oil company

: Lampasona, Constanza; Heidrich, Jens; Basili, Victor R.; Ocampo, Alexis


Association for Computing Machinery -ACM-; IEEE Computer Society:
ESEM 2012, ACM-IEEE 6th International Symposium on Empirical Software Engineering and Measurement. Proceedings : September 19-20, 2012, Lund University, Sweden
New York: ACM Press, 2012
ISBN: 978-1-4503-1056-7
International Symposium on Empirical Software Engineering and Measurement (ESEM) <6, 2012, Lund>
Conference Paper
Fraunhofer IESE ()
industrial experience; quality assurance; quality modeling; quality metric; quality model; quality indicator

The concept of "software quality" is often hard to capture for an organization. Quality models aim at making the concept more operational by refining the "quality" of software development products and processes into sub-concepts down to the level of concrete metrics and indicators. In practice, it is difficult for an organization to come up with a reliable quality model because quality depends on numerous organizational context factors, and the model as well as the metrics and indicators need to be tailored to the specifics of the organization. This paper presents experiences in developing custom-tailored quality models for an organization, exemplified by Ecopetrol, a Colombian oil and gas company. The general approach taken is illustrated and excerpts from the initial model are presented.