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Business process optimization in cross-company service networks

Architecture and maturity model
: Kötter, Falko; Weisbecker, Anette; Renner, Thomas


IEEE Computer Society; Service Research and Innovation Institute -SRII-, Los Gatos/Calif.:
Annual SRII Global Conference 2012. Proceedings : Driving Innovation for IT Enabled Services; 24-27 July 2012, San Jose, California, USA
Los Alamitos, Calif.: IEEE Computer Society Conference Publishing Services (CPS), 2012
ISBN: 978-1-4673-2318-5 (Print)
ISBN: 978-0-7695-4770-1 (Online)
Service Research and Innovation Institute (Annual SRII Global Conference) <2012, San Jose/Calif.>
Conference Paper
Fraunhofer IAO ()

Today, a company's service processes are interwoven with external services and customers. In these cross-company service networks, partners are interchangeable and market conditions may shift rapidly. Thus, a need for business process optimization arises, though conventional approaches often cannot be used as company's IT is not process centered. To achieve business process optimization in existing distributed infrastructures, we propose the modular aPro reference architecture, which builds upon existing components. Based on the architecture, we develop a maturity model for process optimization, which may be used to assess the need for change and select necessary measures.