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  4. Goal-oriented dynamic business processes in service environments
 
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2012
Conference Paper
Title

Goal-oriented dynamic business processes in service environments

Title Supplement
Models and methods applied in finance industry
Abstract
Today companies have to adapt to the fast changing business environment. External and internal change factors cause that business processes need to be dynamic, especially in service environments. In service processes there is a trend to include external services into the own process, resulting in a service chain spanning several companies. Adapting the dynamic business process, goal-orientation in the process allows supporting governance, which is a major goal for business stakeholders. This paper shows how the combination of transparency and adaptability leads to goal-oriented dynamic processes in service environments. By introducing models and tools companies are guided towards this goal, depending on their current process management state. Industry specific additions ensure the applicability. The concept is applied to an insurance scenario.
Author(s)
Kochanowski, Monika
Renner, Thomas  
Weisbecker, Anette  
Mainwork
Annual SRII Global Conference 2012. Proceedings  
Conference
Service Research and Innovation Institute (Annual SRII Global Conference) 2012  
DOI
10.1109/SRII.2012.99
Language
English
Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO  
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