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Improving manufacturing SMEs' competitiveness through systematic IT efficiency evaluation and advancement

: Dürr, Peter; Braun, Anja-Tatjana; Westkämper, Engelbert; Bauernhansl, Thomas; Haag, Mikael; Heilala, Juhani; Grossmann, Frank

Postprint urn:nbn:de:0011-n-2112771 (325 KByte PDF)
MD5 Fingerprint: 11aec97e85714da0e291683f2dd133c8
Created on: 28.8.2012

Teti, Roberto (Chairman); Westkämper, Engelbert (International Program Committee) ; International Academy for Production Engineering -CIRP-, Paris; University of Naples Federico II, Department of Manufacturing Technology and Systems; Fraunhofer Joint Laboratory of Excellence on Advanced Production Technology -Fh-J LEAPT-:
CIRP ICME 2012, 8th Conference on Intelligent Computation in Manufacturing Engineering. CD-ROM : Innovative and Cognitive Production Technology and Systems. 8th CIRP Conference, 18-20 July 2012, Ischia (Naples), Italy
Naples, 2012
6 pp.
International Conference on Intelligent Computation in Manufacturing Engineering (ICME) <8, 2012, Ischia>
Conference Paper, Electronic Publication
Fraunhofer IPA ()
Effizienzbewertung; Small and Medium Sized Enterprises (SME); Kleine und mittlere Unternehmen KMU; IT-Leistungsmessung; IT; Fertigung; Ausnutzungsgrad; Software; Auftragsbearbeitung

Efficiently exploiting the opportunities opened up by modern IT to support the order fulfillment process is one of the most significant enablers of productivity growth in manufacturing SMEs. However, too often it is not clear how efficiently the installed IT systems are used and how well they actually perform - or at least it is rarely evaluated and developed in a systematic way. The reasons are numerous but probably most important is the lack of methodology and tools for regularly and systematically measuring, analyzing, benchmarking, and improving the IT efficiency in SMEs, while keeping effort and cost down. This paper proposes a methodology implemented in a software tool for modeling, analyzing, measuring, and improving the IT efficiency of manufacturing SMEs.